Shipping policy

At GlowDown, we’re committed to getting your order to you safely and quickly.

Order Processing

Orders are typically processed within 3–5 business days after purchase. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Times

Once your order has shipped, delivery times may vary depending on your location and the shipping method selected at checkout. You’ll receive a shipping confirmation email with tracking information when your order is on its way.

Tracking Your Order

You can use the tracking number provided in your shipping confirmation email to follow your package’s delivery status.

Delayed or Missing Orders

If your order appears to be delayed or hasn’t arrived within the expected delivery timeframe, please contact our customer support team with your order number so we can assist you.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your purchase. GlowDown is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide your order details and photos of the damaged package and products.

Questions about your order?
Our customer support team is here to help.